Practice policies

Appointment Cancellation Policy

At Tuesday Skin Studio we understand that life gets busy, we require a minimum of 48 hours notice of appointment cancellation or rescheduling (for both treatment and consultation appointment slots). We reserve the right to retain the deposit paid for appointments where less than 72 hours notice of cancellation has been given, or if you simply do not attend your appointment.

Treatment Appointment Bookings

Our deposit amount varies dependant upon the value of the service you are booking as can be paid via debit/credit card via our online booking system at the point of booking. You can see an indication of our deposit amounts below;

Less than $250: payment in full is required
Tox & hair removal services: $50 deposit
$251 and $600: $150 deposit
$601 - $1,000: $250 deposit
$1,001 and more: $350 deposit

If you decide not to proceed with treatment at your appointment and at least 72 hours notice has been provided, the payment will be refunded in full upon request (this can take up to 10 working days to be credited back to your card) or can be applied as a deposit to a future booking.

If you need to cancel or reschedule your appointment slot, the payment can be refunded upon request as long as you give a minimum of 72 hours notice.

Consultation Appointment Bookings

At Tuesday Skin Studio consultations are free. Consultation appointment slots are standalone appointments (usually 30 minutes) in which the client and the therapist/clinician discuss treatment but none is carried out.

Refusal of Treatment

At Tuesday Skin Studio we reserve the right to refuse treatment where our clinicians deem it inappropriate for any reason and the clinicians’ decision is final in this regard.

Please note that we do not provide treatments for anyone aged 18 years and under, even with parents/guardians consent. We refuse the right to treat any clients that are not deemed competent to adhere to appropriate prepping and compliance of aftercare instructions for these treatments.

Refund and Cancellation Policy

We have a no refund policy on the purchase of our products or services in the event you change your mind.

Treatments are not transferable to other individuals, when purchased individually or when multiple treatments are prepaid.

A minimum of 72 hours notice must be given for any appointment cancellation or reschedule.

Refunds will only be provided where required under the New Zealand Consumer Law. 

Complaints

At Tuesday Skin Studio we take pride in the quality of services and as such will try to resolve any complaints as quickly as possible.

Complaints about any aspect of Tuesday Skin Studio should be made in writing by emailing hello@tuesdayskin.com Complaints received will be acknowledged by return email within one week of receipt.

Children

Tuesday Skin Studio has not been designed with children in mind, we would prefer that you do not bring children to your appointment. However, if it cannot be avoided, please bring another responsible adult along with you to look after any children aged 12 or under.

Children are not allowed in clinic rooms at all, this is to ensure the safety of your child, you and the clinician. Children cannot be left alone in any other areas of the clinic. Thank you for understanding.